POLICY / ADDITIONAL INFORMATION
It is the customers responsibility to check and confirm their order if placed with a member of our company over the phone.
HM Store Fixture Co. is not liable for any orders that were placed incorrectly over the phone by one of our team members.
What does your signature mean on the delivery receipt/bill of lading?
Your signature (or that of your representative) indicates that all items identified on the delivery receipt/bill of lading are "RECEIVED IN GOOD CONDITION EXCEPT AS NOTED BY" the person that signs the document. This means that you are relieving the manufacturer, the freight carrier and HM Store Fixture Co. of any liability for the damages. Once you sign the delivery receipt/bill of lading without noting any damage HM Store Fixture Co. has no method of holding the freight carrier liable for damages.
Don't be unnecessarily rushed. When the products are being delivered you do need to check the products while the driver is still there. The driver may be insisting that he needs to leave immediately so just sign the form and then file any claims later. We have noticed that the more urgent the driver seems to get the form signed and to move on to his next delivery, the more likely it is that the products are damaged.
Inspect the products and note any potential damage on the delivery receipt/bill of lading.
Terms & Conditions of HM Store Fixture Co. (HMRECO.COM) Internet Sales Prices are Subject to change without prior notification. If product total differs from web total you will be contacted to confirm, exceptions being noted elsewhere in this document for sales tax where we are required to collect by the manufacturer or their representative and for shipping up to 15%.
In an effort to keep costs down for all of our customers, all Internet sales are credit card only. Please inspect shipments carefully. If you are displeased with anything about your shipment PLEASE CONTACT HM Store Fixture Co. immediately. Some items that are special ordered or shipped direct from the manufacturer may not be returned. No returns after 15 days from shipping date. In addition, a return authorization and a copy of the invoice must be included with all returned merchandise. All merchandise must be unused and in its original packaging. Some items may be subject to a restocking fee of 25% (some may be more depending on the manufacturer) plus costs for shipping and return.
Shipping costs are estimated. Some large and heavy items do not ship via UPS and appropriate freight transportation will be arranged. If you are ordering products and the estimated cost is $0.00, the weight or size of a product, or the combination of all of the products you are purchasing is larger than a single package that can be shipped via UPS.
We will contact you to arrange for shipping that meets your needs.
Should costs be lower than those estimated, we will pass the savings along to you. We will contact you in the unlikely event that costs are more than 15% higher than those stated during the ordering process to confirm your order.