POLICY / PRICING & PAYMENT
We accept all major credit cards Visa, MasterCard, American Express, and Discover.
We also accept company and personal checks. HM Store Fixture Co. requires minimum order size of $25.00. There is a 2-14 business day leeway to clear the funds before your order is placed with the manufacturer.
Free Shipping: In order to offer the absolute lowest prices to our customers, HM Store Fixture Co. offers a select group of items that have free shipping. This free shipping applies to products that are individually marked with Free Shipping and is only for regular ground shipping within the 48 contiguous US states only. Hawaii, Alaska, Puerto Rico do NOT qualify for Free shipping. Other charges will apply if you want these items shipped next day air, 2nd day air, or if a lift gate or other special circumstances are required.
If your item is in stock, it will generally be shipped within 48 to 72 hours from the date you order, as long as the order is received by Noon Eastern time. Orders received after 4 pm Eastern Standard Time will be processed the next business day. Orders received on the weekend will be processed Monday.
Unless indicated as in stock, most items are not available for immediate shipping and may have a lead time prior to our shipping to you. Once we place our purchase order to obtain the products you ordered we may not be able to cancel the order, or if cancelled there may be a charge up to the full amount of the product price.
In the unlikely event you wish to cancel an order please contact our customer service department. If items have shipped, or have been ordered and are en route to our warehouse for shipping to you they may not be cancelled. Restocking and/or order cancellation charges may apply to cover expenses we have incurred related to your order.
All cancellations must be acknowledged by us in writing from you via e-mail at Info@hmfixture.com. If you are eligible to receive a refund/credit, and you choose to receive that credit issued back to your credit card versus using that credit to purchase another item, it can take up to 72 hours to reflect on your credit card.
The amount of time for your order to reach its destination depends on the shipping method selected by you during the checkout process. We utilize the UPS Quantum View shipment monitoring system. If we have your valid email address you should receive an email notification from UPS letting you know when they picked up the package, including if there are any exceptions to a normal delivery along the way, and a confirmation email when your package has been delivered.