POLICY / SHIPPING
Please inspect shipments carefully before signing for them and refuse damaged items.
Excluded locations:Alaska/Hawaii, US Protectorates, PO Box
If you are displeased with anything about your shipment PLEASE CONTACT us immediately. We permit returns only when the manufacturer accepts returns from us. Even if returns are allowed by the manufacturer, there are no returns after 15 days from shipping date. In addition, a return authorization and a copy of the invoice must be included with all returned merchandise. All merchandise must be unused and in its original packaging. Non stocked items are returned only per the manufacturers terms and when allowed may be subject to a restocking fee of 25% or more plus costs for shipping and return.
Once you sign for a product free and clear with a freight or small package carrier our ability to file a claim for the product is eliminated and it is your responsibility to file the claim and make arrangements for settlement with the carrier. It is your responsibility to inspect the packages carefully before signing for them, including opening the package to make sure there is no concealed damage. We repeat, once a customer or their representative signs for a package free and clear we are unable to take responsibility for any damage to the product. We will assist you in filing the claim with the carrier in the any reasonable manner we can. If a return authorization is provided to you, the customer is responsible for the return shipping costs and any damages that may occur to the product during the return shipping.
Unpack and inspect the entire shipment for visible damage prior to signing for and accepting the shipment. Refuse delivery of any items with damage. If damage is found after driver has left the customer is responsible for filing a claim with the freight carrier and HM Store Fixture Co. is unable to accept any liability. If there are minor scratches or other damage that you the customer are comfortable accepting and negotiating directly with the freight carrier you may accept the shipment and you must file the claim directly with the freight carrier. HM Store Fixture Co.accepts no liability for any freight shipments that the customer or their agents have signed for.
You are responsible for having someone present to receive the equipment. If an employee, subcontractor, neighbor or anyone else at your location signs for the package you accept the responsibility for the delivery as if you signed for it.
You are responsible for any redelivery fee or fees associated with returned packages that are undeliverable if you or someone else is not available to receive shipments when delivery is attempted.
Verify the number of packages delivered with the packing slip provided by HM Store Fixture Co. Unpack your order immediately and inspect for hidden or concealed damage prior to signing for the freight with the carrier. Should any damage be discovered, retain the shipping carton and any inner packaging intact, request inspection immediately from the carrier as well as make a written request to the carrier. Hidden or concealed damage must be reported and an inspection requested within 3 business days. If there is any damage (visible damage with item refused or concealed damage) then contact HM Store Fixture Co. customer service at 770-409-9260 to advice of the damage. Please have your order number, shipping information and any available tracking number ready so we can assist in the process if possible.
Do not attempt to return any item to HM Store Fixture Co. without a return authorization. Unauthorized returns cannot be processed and all costs are the customer's responsibility.