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POLICY / SPECIAL ORDER



It is our goal to maintain the best customer service combined with the lowest cost to our customers.



 

Special orders are any orders not indicated as In Stock. We must make you aware of the following business terms:

1. Some manufacturers do not allow returns of products or parts.
2. Some manufacturers allow the return of products, but not parts.
3. Some manufacturers allow returns with a restocking fee with shipping paid by the customer back to their factory.
4. When returns are permitted, restocking fees vary according to manufacturer policies.


In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions including any shipping costs to customers for special order items. We value your business and hope you appreciate our policy that protects you from costs incurred by other customers since we do not spread those costs across all of our products and customers.
Normally there is a "right to refuse" the shipment if you see any visible damage. Once you accept the shipment, any damages should be noted on Bill of Lading before signing. Carriers are not responsible for concealed freight damage after you sign. You have the right to unpack each piece before signing the bill of lading.


"Once you sign for a product free and clear with a freight or small package carrier our ability to file a claim for the product is eliminated and it is your responsibility to file the claim and make arrangements for settlement with the carrier. It is your responsibility to inspect the packages carefully before signing for them, including opening the package to make sure there is no concealed damage. We repeat, once a customer or their representative signs for a package free and clear we are unable to take responsibility for any damage to the product"


For return policies of specific products you are considering please contact customer service at info@hmfixture.com or 800-868-0482.